Términos del servicio
Terms and Conditions
Please select the applicable terms based on your order type:
In-Stock Order
1. In-Stock Orders (via 3PL Bonded Warehouse - KLN)
• Easy Filtering: Simply use the filter function on the portal to view items currently in stock and add them directly to your cart.
• Pricing & Terms:
o 100% paid in advance within 2 days upon order confirmation, otherwise we will release the goods back to the system for other customers to order.
o EXW term fulfilled from our Yantian Kerry logistics bonded warehouse.
• Labelling & Shipping Mark Policy:
o Stock orders include one standard 35x20mm distributor label only.
o Customers are required to type in or upload their PDF file of the standard 35x20mm distributor label and ship mark information directly through the platform.
o If you require multiple labels for different model numbers or categories, please DO NOT place a stock order. These must be handled as pre-orders produced directly from the factory.
o Because stock is kept at our 3PL warehouse, service is limited to simple pick-and-pack and universal labelling.
2. Fulfilment Process for Stock Orders
• Submit your order via the online portal and receive our standard order confirmation.
• Complete the 100% advance payment within 2 days.
• Once paid, we will release the pick-and-pack order to our 3PL warehouse to begin labelling.
• Important Forwarder Notice: Please verify with your forwarder in advance before placing the stock orders, as our 3PL is a bonded warehouse (KLN) and requires special logistics arrangement procedures.
• You must instruct your China forwarder team to submit a remote pick-up request for collection at our 3PL bonded warehouse KLN.
• Your forwarder must provide us with the export declaration loading port, so KLN can generate the customs paperwork and release the pick-up.
Pre-Order
• The process for pre-orders remains unchanged.
• Upon placing your pre-order through the portal, we will issue a Proforma Invoice (PI) and advise you of the estimated shipment schedule.
• Please complete your deposit payment within 7 days; otherwise, the shipment schedule will be delayed.
1. Standard Order Terms
1.1. Minimum Order Amount Requirements: USD 10,000 per shipment, we cannot accept the order lower than this order amount.
1.2. Minimum Order QTY Requirements: 5 master carton per item.
1.3. Payment Term: 50% deposit and 50% balance payment 14 days before the ship date, IQHK will proceed the shipment booking once receive the balance payment. Once deposit received, the order cannot be cancelled.
1.4. Cancellation Penalties:
o Before Deposit Payment (No Financial Commitment): If the customer cancels the order before paying the deposit, they may be charged a 10% cancellation fee of the total order value to cover administrative and planning costs.
o After Deposit Payment (Order Locked): Once the deposit is received, the order cannot be cancelled.
If the customer refuses to pay the remaining balance, the deposit will be forfeited, and IQHK reserves the right to sell the goods to another buyer at a discounted price, with the customer liable for any shortfall in resale value.
1.5. Order Revision Policy
o No-Cost Revisions (Within 14 Days)
· If the customer requests changes to the order within 14 days from the date of order confirmation, no revision fees will apply, provided the changes do not require material rework or scrap.
o Administration Fee (After 14 Days)
· Any order revisions requested after 14 days from the order confirmation date will incur an administration fee of USD 150 to cover processing and documentation costs.
o Rework & Material Scrap Costs
· If the requested revisions result in rework, additional labor, or material scrap, the customer will be responsible for all associated costs. These costs will be calculated based on actual expenses and communicated to the customer for approval before proceeding.
o Approval
· The customer must formally approve any additional charges before the revised order is processed.
o Non-Cancelable Revisions
· Once a revision is confirmed and work has commenced, the revised order cannot be cancelled or further modified without additional charges.
1.6. Generic Lead Time: 45 days for paper products, 60 days for lights and other stationery.
1.7. Customer Forecast: customer needs to submit forecast quarterly, in order for IQHK to prepare the material (not finished goods). The submission deadline of sales forecast are on or before 31st Mar, 30th Jun, 30th Sept and 31st Dec.
1.8. Standard Price Includes: 1 standard size/printing distributor label on each SKU, 1 standard size/printing distributor ship mark label per master, inner ship mark based on IQHK standard; additional labelling requirements will be quoted per job/order basis.
1.9. Customers should bear all bank charges, including issuing charge and intermediaries charge.
1.10. All stated prices are:
· Based on FOB SZ China
· Exclusive of any taxes, fees, duties, and/or levies, and
· USD
1.11. Any bespoke design on packaging or special testing requests will be invoiced to and paid by the customer.
1.12. IQ will provide the following product testing (all additional testing shall be at the cost of the customer):
· EN certification: EN62115, EN60825 , EN60825 , EN71 P1-3, EN Phthalate and Cadmium , and Azo (where applicable)
· US: ASTM F963 / 16 CFR 1500 and CPSIA lead & phthalate and Prop 65 ( where applicable )
1.13. Time to time shipment delay becomes a reality. We apologize yet cannot be financially responsible for any subsequent damages arising from the delay. IQ will not airship on our expense. We cannot be responsible for your loss of profits or subsequent losses downstream including but not limited to your customers, retailers and any other 3rd party.
1.14. Qualifying purchases include all LEGO license products except where products are prepacked in a self contained merchandiser such as CDU, FSDU or comparable.
2. Marketing Fund and Merchandising Program
2.1. Definition: Marketing Fund is the fund that IQHK grants to our distributors to help the channel with sales and marketing programs. The fund is only used on redeeming the flat pack/ bulk merchandising display (without products) that provided by IQHK.
2.2. Every distributors have 2.5% out of their total purchase amount (paid)* as marketing fund.
2.3. Expiration of marketing fund: Distributors needs to use up their balance by the end of each year, and the fund cannot bring forward to next year.
2.4. Minimum Redemption Amount: USD 500 per shipment, we cannot accept the order lower than this order amount.
2.5. Minimum Redemption QTY: based on the chart per each SKU.
2.6. A handling cost of USD500.00 will be charged if the redemption merchandising display is shipped by individual shipment.
2.7. IQHK reserves the right to vary the terms without prior notice.
Remarks:
* Only standard price products will count on this 2.5%, any special offer, prefilled display or material purchase will not count on this 2.5%.