Refund policy

Return & Refund Policy

Order Changes & Cancellations
Once an order has been placed, any request to change or cancel the order must be made through your assigned sales representative. Please contact your sales representative as soon as possible if you wish to make any changes or cancel your order.

Order changes or cancellations are subject to the order status and our confirmation. Once an order has entered processing, production, or shipment, changes or cancellations may no longer be possible.

Returns & Refunds
If you wish to return an order or request a refund, please contact your assigned sales representative for assistance. Returns and refunds are subject to our review and approval.

Please do not return any products without prior approval and instructions from your assigned sales representative. Any approved return must be arranged according to the instructions provided by our team.

Refunds, where applicable, will be processed after the returned products have been received and inspected. The refund amount and processing time will depend on the circumstances of the return and the agreed arrangement.